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New Contributor
Posts: 1
Registered: ‎01-04-2018

Connection issues when band steering enabled

[ Edited ]

I have a Canon Mf229dw and cannot connect to the network when the wireless AP has 5g band steering enabled. When that option is disabled on the AP, the printer can immediately connect and get an IP address.
Can anyone chime in with their experience on this particular configuration? I know the printer is only capable of connecting to a 2Ghz network, but in that case it is supposed to just connect to the 2G radio on the AP and NOT completely fail to connect (it's a dual radio AP).

Product Expert
Posts: 399
Registered: ‎02-28-2017

Re: Connection issues when band steering enabled

Hi Hellomoto79     

 

Based on what you described, It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI                

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