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Configuring "Name and Scan" on MF643Cdw





I am trying to configure the "Name and Scan" in the application Library using the Remote UI however, when I try to set the destination, it is greyed out and will not let me set anything. I have tried pressing "select from Address Book" but it won't let me select anything. Can anyone help me at all? 


issue with destination.PNG


Product Expert
Product Expert

Hello KeroKero,


We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.


  1. What version of the Mac or Windows operating system are you using on your computer?
  2. Where are you trying to send the scan to? Is it a save location on the computer, an email address, or is it a network drive?

For a more immediate response, feel free to contact support at 1-800-652-2666. Our agents would be happy to help.

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