02-04-2019 01:18 PM
So that we can best assist you, we will need some more information. Please answer the questions below:
1. Which version of Windows or macOS are you using?
2. Is Legal set as the paper size in the program that you are using for printing?
3. How did you install the drivers onto your computer?
I look forward to your reply. If you need immediate assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).