Canon imageCLASS MF4890dw scanner won't connect to 2019 iMac running Sonoma 14.6.1

[catnap5133]

Hello Canon Community, 

I have a Canon imageClass MF4890dw printer/scanner/fax for 8 or 10 years and it's worked great. I recently purchased a new iMac (27 inch 2019) running Sonoma 14.6.1. I have been able to get the printer working, but I'm having trouble with the scanner. I have downloaded the most recent scanner drivers (mac-scan-v21517-00) and installed it no problem. I then restarted the iMac as well as the scanner. I have also rebooted my router. When I open Canon MF Scan Utility I'm shown a pop up stating "No available scanner found. Follow the instructions in the User's Guide for the scanner driver to add the scanners you are using." 

I have reviewed the user guide as well as the README file and it shows me that MF4800 Series* is supported. I have connected the printer via IP address and I have also connected the scanner to my iMac via USB. I have tried to add the scanner manually via IP address and I'm shown a pop up with a message stating "The specified scanner is not supported." 

Am I missing something? I tried calling into the Canon support, but I was told that my model is no longer supported via phone support and only supported on the Canon website.

Any help or suggestions would be greatly appreciated. 

[Arthur]

Thanks for posting!

While our Forum Community members are welcome to chime in, the Canon imageCLASS MF4890dw has been retired. That means we do not offer support for the printer or updated drivers. We recommend updating to a more modern printer and reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at 866-443-8002.