Canon iR-ADV C7260 - Stuck in Queue until Reboot of Printer

[jconnors]

Hello All,

Have an interesting issue going on with (2) Canon iR-ADV C7260 Printers.  Randomly every 2 to 3 days the printer queue on the users end machine will display the job but will not print it.

Troubleshooting leads me to believe it is printer related and not a network issue.  The printers are networked on our domain.  The printers are in separate buildings on the same network.

When the jobs get stuck in the queue I go power off the printer and bring it back up and the jobs continue to process and come out of the queue just fine.

Please let me know if you have any ideas.  The printers are configured using TCP/IP Raw 9100 ports.  I do find that they hang or have issues when the files being printed are larger in nature but not always the case.  I've had canon support reps out and they reccomend different drivers.

Is there a difference between the PS driver and the PSV driver?  If so can you shed some light on what that difference is?

Thanks all

[Tiffany]

Hi Jconnors!

Thanks for posting! Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OKCANON (652-2666) and we will be happy to provide dealers who are in your area.