05-22-2020 10:50 AM
My company allows connecting the business laptop to a private printer with some restrictions. They say that when the printer is connected via USB cable, the laptop (Windows 7) should recognize the new USB device. If the printer driver is already installed, all is good, otherwise a technician will install the specific driver remotely.
However, when I connect my printer with the laptop, nothing happens, the new device is not recognized. The technician concluded that it must be the cable, but it is a brand new 4m high-speed USB cable, which works fine on another computer, so the cable cannot be to blame. I can also connect another printer via the same cable to the laptop, and it is immediately recognized.
So, for whatever reason, the combination Canon - my laptop does not work. Does anyone has an idea what might be the issue? Thanks!
05-23-2020 09:55 AM - edited 05-23-2020 09:56 AM
The drivers for the printer are located here:
They should be installed before connecting the printer or when prompted to do so since Windows 7 does not natively support the Canon MF8580Cdw. Attempting to install hardware under an account or on a device with limited user permissions might not work. Have the techniciamn install under a user profile with admin permissions. Also be willing to try another cable, brand or type. This printer offer 3 connection optiions.
05-26-2020 01:52 PM
In addition to the good information provided by Shadowsports, I'd like to add that, when using a USB connection with a laptop, you may need to plug the laptop in to external power. USB signals while using battery power may result in poor signal strength to the printer.
You may also try a different USB port on the laptop, if one is available, to check whether the port itself is not the issue.
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