Canon MF4360-4390 prints the first page and blank page, then throws error "wrong paper size"

[Bladeless]

Hello,

Every time I print, the printer prints the first page and blank page, then beep, throwing the error "paper size and settings mismatch" - Everything is set to A4 -in the driver, on the printer, etc.

I do not understand why it prints two pages and then tells me there is a mismatch. If i open and close the drawer, it will print the second page again and then the third page (blank), and give me the same error again.

Can you help me resolve the error? Can it be fixed by myself or this error is somthing that should be fixed in service center?

[Danny]

Hi, Bladeless!  You referenced a range of models and it would really help the Community if you could let us know which specific model you're using.  That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Bladeless]

Hi Danny,

My device is MF4370dn