cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon D420 - Not printing or copying (It just turns ON)

Rg74
Apprentice

My Canon D420 was just fine few days ago. Yesterday it just turned on and no function is working i tried printing and copying. Can’t figure out what the problem could be. 

Any help would be greatly appreciated. Thanks 

3 REPLIES 3

James_C
Moderator
Moderator

Hi Rg74 

 

The unit may just need to be reset in order to resolve this issue.  Please unplug the power to the unit for a few minutes then plug it back in and power back on the machine.  Additionally, try plugging the unit directly into the wall outlet as opposed to a surge protector or power strip.

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks James_C for quick reply. I did as you directed but still not able to print or copy. I was able to scan this time. Not sure where the problem is. I have connected it directly to the power outlet but can't print or copy. 

I hear the printer setting up as I switch it On but after that my print commands just come into queue and dissapear. The printer status says Idle. I would appreciate if you can help me on this one. 

Thanks

 

 

Hi, spoke to the support but not able to solve it yet. As scanning is working they think could be roller or feeder. Will need to take it to service center which I think is not worth it. 

 

If anyone has any other solution let me know, I did clean the roller too. 

Thanks

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.