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New Contributor
Posts: 2
Registered: ‎05-17-2018

Canon 8400F no longer recognized by W10

Greetings.  Since one of MS's wonderful recent updates, my computer no longer recognizes either my scanner (8400F) or the driver.  Is there a hidden updated driver on the Canon site that my old eyes are missing, or another remedy for this problem?  What other info do I need to submit?  W10, scanner... Many thanks for any useful responses.

Product Expert
Posts: 2,412
Registered: ‎07-28-2014

Re: Canon 8400F no longer recognized by W10

Hi mnosera,

 

The CanoScan 8400F is not supported with Windows 10.  You may try using the Windows 7 drivers.  They are available for download from the Support Page of the CanoScan 8400F:

 

https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/support-scanners-canoscan...

 

Once on that page, please click Drivers & Downloads.

 

Choose Windows 7 or Windows 7 (x64) depending on the version of Windows 7 that is installed on your computer from the Operating System drop down box.

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New Contributor
Posts: 2
Registered: ‎05-17-2018

Re: Canon 8400F no longer recognized by W10

Thank you Patrick, but I'd tried that already with no positive results.  W10 supported this scanner for over 2 years before deciding to create the problem.  Is there any reason why it is no longer doing so?   Again, thanks for your advice.

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