05-22-2018 12:05 AM
Greetings. Since one of MS's wonderful recent updates, my computer no longer recognizes either my scanner (8400F) or the driver. Is there a hidden updated driver on the Canon site that my old eyes are missing, or another remedy for this problem? What other info do I need to submit? W10, scanner... Many thanks for any useful responses.
05-23-2018 09:10 AM
The CanoScan 8400F is not supported with Windows 10. You may try using the Windows 7 drivers. They are available for download from the Support Page of the CanoScan 8400F:
Once on that page, please click Drivers & Downloads.
Choose Windows 7 or Windows 7 (x64) depending on the version of Windows 7 that is installed on your computer from the Operating System drop down box.
05-23-2018 11:50 AM
Thank you Patrick, but I'd tried that already with no positive results. W10 supported this scanner for over 2 years before deciding to create the problem. Is there any reason why it is no longer doing so? Again, thanks for your advice.