Can't scan to email - imageCLASS MF644Cdw

[wooduck]

I'm running Windows 11.

When I try to scan to email from the printer I get error #839, which is the one saying the username or password is incorrect.

My email is a hotmail account (Microsoft). I'm certain this relates to Microsoft changing to two-factor authentication not too long ago.

I tried adding an App password from my Microsoft account, but that didn't work. Beyond that, I am at a loss.

SMTP server is: smtp.office365.com

SMTP port number is 587.

Any help is appreciated. Thanks.

[wooduck]

 OK I check the email addresses and they both match and are correct. I'm not sure what else to do other than try calling customer support.

[shadowsports]

The TLS option is fine.  StartTLS simply means TLS and switching from a less secure authentication process to a secure one. You don't need the certificate option or the CN canonical name.  

I'll look at this again tomorrow.  It might be possible to use telnet from a command prompt for testing.

[wooduck]

Thanks - I'll try checking the email address and let you know.