You will not be able to replace an ink tank until it is completely empty. Please continue printing until the empty warning appears. You should be able to replace the tank at that point.
This didn't answer your question or issue? Find more help at Contact Us.
I just spoke to Canon regarding this issue and was informed that there is no manual over ride for the pressurized ink system in this printer model so there is NO way to get the cartridge to move into place to be replaced until the machine is certain that it is out of ink.
The question mark over the ink means the machine doesn't yet know that the ink is gone and will not be able to remove the ink cartridge until it does... So he told me to just keep printing... wasting paper on things that I can't use until the machine realizes there is no ink in the cartridge.
I used to be a very local Canon customer. This poor design and lack of forethought into potential issues makes me think that it's time to start exploring other manufacturers. 😞
I had this problem, too. In my case, I'd removed the empty cartridge and found out that I didn't have that color on hand. Whereupon I [FOOLISHLY!] inserted the USED cartridge back in place. And the printer promptly went dead. The following, posted by someone else herer and repeated for newer users, saved my goose:
See this on youtube for directions on how to remove a MB2320 ink cartridge
Doing something like this can damage your MAXIFY and is absolutely not recommended by Canon USA. If you're in a situation where you need to change your ink and you can't, we highly recommend contacting our US-based support team at 1-800-OK-CANON (800-652-2666). Support at Canon USA is always free, and is right here in the USA. Our team is available Monday-Friday 8:00 am to 10:00 pm ET Saturday 10:00 am to 7:00 pm ET, excluding holidays All times ET, excluding holidays.