Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎07-03-2018

Can print but cannot Scan to my I-sensys MF237w printer, scanner fax wirelessly

I have loaded the drivers a number of times & I can print with no problem but when I scan, the display picks up my computer & send through the scanned document but I get this error on my pc: Warning: MF Scan Utility May not be installed on your computer. Install the appropriate scan utility & then perform the operation again. I downloaded this (MF230SeriesMFDriverV2175W64ukEN (1).exe)  from a number of times & installed it & it doesn't seem to set up the scanner, the printer works fine. Please assist? I am using windows 10. 


Please help




Posts: 1,828
Registered: ‎07-08-2013

Re: Can print but cannot Scan to my I-sensys MF237w printer, scanner fax wirelessly

Hi, Charles!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement