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IVY colors coming out with heavy cyan and too dark

LiaRothstein
Apprentice

Hi,

I just got an Ivy printer and am getting horrible prints from it. The prints, even if I try to print B/W, come out very cyan in color and, always, too dark despite my having adjusted the photos on my phone and in the app. I have re-loaded the blue sheet to see if I could correct this but it hasn't helped. Any suggestions out there? Very discouraged and unhappy with this purchase currently. I didn't expect photo printer quality but this quality is unacceptable.

Thanks for any suggestion....Lia

1 REPLY 1

ArthurJ
Product Expert
Product Expert

Hi,

Since the issue remains after replacing the blue sheet, I recommend you reach out to Canon support. You will need to register your Canon gear HERE to access additional support options.

We look forward to hearing from you. 

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