12-13-2017 10:25 AM
So I have the 16-35 mark 1, it took a spill this summer. It still works fine, the glass and everything is intact, but the threds to screw filters in got dented in a little. I can still get filters on there, but they don't screw on very well. I contacted Canon about repairing it and they said because it is the mark 1, it is to old to repair. Any suggestions of places to get it repaired?
12-13-2017 11:22 AM
I'd suggest you live with it unless/until you can afford a new lens. You'd never be able to sell a lens that's been dropped that hard, even if it weren't an obsolete model. So in effect you'd be throwing good money after bad.
12-13-2017 01:27 PM
05-03-2018 05:34 PM
Since we're unable to service the lens, another option would be the Canon Upgrade Program. The Canon Upgrade Program allows you to replace your non-functioning product. All refurbished equipment offered through this program carries a full one year limited warranty.
If you'd like to take part in the Canon Upgrade Program please call our Pre-Sales and Accessories department at (866) 443-8002 seven days a week, 8am to Midnight. Please let them know you have been working with online-support and that your equipment has been deemed out of service life. Please have the serial number of your product at the time of your call.
05-04-2018 12:07 AM
If the repair option doesn't pan out.... Suggest you consider a refurb. mkII or III are both excellent. Very happy with mine, same 1 yr warranty. I had my reservations the first time (first lens).. but no more. Save a few bucks and get the gear you want.
05-04-2018 11:09 AM
"...but the threds to screw filters in got dented in a little..."
This really isn't s big deal. They may be able to repair what you have and not need any new parts. I have done it before myself.
Another option. Get a high quality clear lens filter and put it on and leave it on.