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Reputable Contributor
Posts: 861
Registered: ‎10-12-2012

Re: lenses sold in white boxes

Hi everyone,

 

Cameras and lenses purchased as new, in the USA, and from authorized dealers include a one year Canon USA warranty. The exception to this is for products advertised by authorized dealers as imported or gray market models; these do not carry a Canon USA warranty.

 

If you have purchased a product that is not covered by a USA or International warranty and the product develops an issue that requires repair, you can send the product to an Authorized Repair Facility. It is up to the discretion of the Repair Facility whether the product will be repaired under warranty or whether a charge will apply. Any such repair will also be subject to the availability of replacement parts, if required.

 

 Check out the link below to view a list of our Canon Authorized Dealers:

 

http://www.usa.canon.com/CUSA/assets/app/pdf/dealer/CanonAuthorizedDealers.pdf

 

We hope this clarifies!

Occasional Contributor
Posts: 10
Registered: ‎04-29-2013

Re: lenses sold in white boxes

The most common reason a lens is in a white box is because it was part of a kit and the customer wanted only the camera which the retailer may not have had in stock. Many retailers will then take thens out, sell just the body, then sell the lens seperately in its white box. It doesn't necessarily have anything at all with being a grey market lens.
Esteemed Contributor
Posts: 3,854
Registered: ‎06-11-2013

Re: lenses sold in white boxes

Canon sells cameras as "kits" in more than just North America.  A gray market "kit" can be sold in the USA, for example, and a retailer can ALSO remove that lens from the box and sell it.

 

My point is, you don't necessarily know why a lens is in a plain white box and while the most common case is that it's a kit lens being solid separately, it could be a used lens, refurbished, lens, or kit lens from an "import" kit.  

 

The safest thing to do is ask the seller why this particular lens is in a white box.

 

 

Tim Campbell
5D III, 5D IV, 60Da
New Contributor
Posts: 1
Registered: ‎08-18-2014

Re: lenses sold in white boxes

[ Edited ]

Hello Jason,

We are selling Canon products in Venezuela and Chile and we are autorized resellers from Canon

Can we as resellers take out a lens from a camera lens kit and sell them separately?

It is that autorized o permitted?

 

Regards

David A.

<removed per forum guidelines>

Honored Contributor
Posts: 5,558
Registered: ‎06-25-2014

Re: lenses sold in white boxes


@djtapes wrote:

Hello Jason,

We are selling Canon products in Venezuela and Chile and we are autorized resellers from Canon

Can we as resellers take out a lens from a camera lens kit and sell them separately?

It is that autorized o permitted?

 

Regards

David A.

www.djpro.tv

www.davidandjoseph.cl


I don't know who Jason is, but this forum is one of the last places I'd look for substantive legal advice.

Bob
Philadelphia, Pennsylvania USA
Moderator
Posts: 687
Registered: ‎06-05-2013

Re: lenses sold in white boxes

Hi Djtapes!

Welcome to the Canon Forum! The Canon Forum is hosted and moderated within the United States by Canon USA.  Please contact your Canon Latin America account representative for sales information.  

Thanks and have a great day!

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