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New Contributor
Posts: 3
Registered: ‎07-18-2015

Rebel T5 - Frozen Lens

The zoom function has frozen on my 18-55mm lens, whether on or off the body. It simply won't turn. Any ideas?

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Forum Elite
Posts: 14,258
Registered: ‎12-07-2012

Re: Rebel T5 - Frozen Lens

It is broke!  It needs to be serviced whcih may cost more than its worth.  How long ago did you drop it?  Or, hit it against something?

EB
EOS 1DX and 1D Mk IV and several lenses!
New Contributor
Posts: 3
Registered: ‎07-18-2015

Re: Rebel T5 - Frozen Lens

I didn't drop it or hit it againnst anything. It was on a tripod. I was taking interior shots of my home. I finished in one room and spent some time tidying up the next room. 30 minutes later I went to use the camera and the lens was locked up. I only purchased the camera (kit) 2 months ago, so I assume it will be covered by the warranty. 

Forum Elite
Posts: 14,258
Registered: ‎12-07-2012

Re: Rebel T5 - Frozen Lens

Yes it will be under warranty.

Where did you buy it?  If the store does not offer returns contact Canon Support yourself.

EB
EOS 1DX and 1D Mk IV and several lenses!
New Contributor
Posts: 3
Registered: ‎07-18-2015

Re: Rebel T5 - Frozen Lens

I purchased it at Best Buy.

Honored Contributor
Posts: 5,558
Registered: ‎06-25-2014

Re: Rebel T5 - Frozen Lens


@kbmckaig wrote:

I purchased it at Best Buy.


Well, I hope they'll give you a new lens or your money back. When I bought a CD player at the BB in Cambridge MA a few years ago, they wouldn't even give me a string to tie around the box.

Bob
Philadelphia, Pennsylvania USA
Super Contributor
Posts: 487
Registered: ‎03-17-2015

Re: Rebel T5 - Frozen Lens


@RobertTheFat wrote:

@kbmckaig wrote:

I purchased it at Best Buy.


Well, I hope they'll give you a new lens or your money back. When I bought a CD player at the BB in Cambridge MA a few years ago, they wouldn't even give me a string to tie around the box.


Bob, he can't return it to BB because his lens/gear has passed the refund period, he'll have to deal with Canon under warranty.  Sounds like you've got problems with BB with past purchases, but in this case, it's not their problem.  Just what was the details of your purchase???   I've dealt extensively with BB in the past and still will in future, and have had all my issues (when had any) taken care of in a timely, satisfactory fashion.

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