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New Contributor
Posts: 2
Registered: ‎10-13-2021

RF 70-200mm f/2.8 Zoom not functioning; sticks at random focal lengths

I just purchased a brand new RF 70-200 f/2.8 L IS USM lens.

Directly out of the box the lens was locked up between 70mm and 100mm (No, the lock was not engaged) After fidgeting with the zoom back and forth I noticed a click coming from inside the lens. After a few (gentle) turns back and forth the lens allowed me to push to 200mm but would not return back down to 70mm. It will now either go between ~80mm and 200mm or 70mm and ~190mm, it will never make a smooth turn from 70mm-200mm and will occassionally completely lock up at 100mm.

 

Has anyone experience anything even remotely similar to this problem out of the box and will Canon repair this free of charge or do I need to return the lens? 

 

To be frank, I am looking for a solution that does NOT include returning the lens as the lenses are obviously in short supply and the time to get a replacement will be extensive I'm sure.

 

Thanks in advance for any insight.

 

VIP
Posts: 11,935
Registered: ‎08-13-2015

Re: RF 70-200mm f/2.8 Zoom not functioning; sticks at random focal lengths

Either return the lens, or contact Canon Support.  It sounds like you have a bad lens.  Mailing it off somewhere seems to almost be inevitable.  

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"Doctor told me to get out and walk, so I bought a Canon."
New Contributor
Posts: 2
Registered: ‎10-13-2021

Re: RF 70-200mm f/2.8 Zoom not functioning; sticks at random focal lengths

Heard. I suppose that's all I can do.
Forum Elite
Posts: 14,321
Registered: ‎12-07-2012

Re: RF 70-200mm f/2.8 Zoom not functioning; sticks at random focal lengths

I guess you need to decide if owning a lens that doesn't work or waiting on a replacement is better.  I would choose th replacement route. A call to Canon is a good idea 1 (800) 652-2666

EB
EOS 1DX and 1D Mk IV and several lenses!
VIP
Posts: 8,399
Registered: ‎11-13-2012

Re: RF 70-200mm f/2.8 Zoom not functioning; sticks at random focal lengths


@NickGagnard wrote:

I just purchased a brand new RF 70-200 f/2.8 L IS USM lens.

Directly out of the box the lens was locked up between 70mm and 100mm (No, the lock was not engaged) After fidgeting with the zoom back and forth I noticed a click coming from inside the lens. After a few (gentle) turns back and forth the lens allowed me to push to 200mm but would not return back down to 70mm. It will now either go between ~80mm and 200mm or 70mm and ~190mm, it will never make a smooth turn from 70mm-200mm and will occassionally completely lock up at 100mm.

 

Has anyone experience anything even remotely similar to this problem out of the box and will Canon repair this free of charge or do I need to return the lens? 

 

To be frank, I am looking for a solution that does NOT include returning the lens as the lenses are obviously in short supply and the time to get a replacement will be extensive I'm sure.

 

Thanks in advance for any insight.

 


Why not send your lens in for repair? That may be quicker return then returning the defective lens and waiting for a new one. 

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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