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Posts: 2
Registered: ‎07-13-2020

Re: Lens Trouble Canon 24-105 L I

I am also having a problem with the 24-105. I get this error message when I take a photo:

 

"Communication between the camera and lens is faulty. Clean the lens contact."

 

I watched a video about how to clean the lens contact, and did that with a soft cloth. But I'm still gettin g the same message. 

Help!

 

Ralph

 

 

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Honored Contributor
Posts: 7,175
Registered: ‎11-13-2012

Re: Lens Trouble Canon 24-105 L I

Problem is very likely failure of the ribbon cable.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Posts: 2
Registered: ‎07-13-2020

Re: Lens Trouble Canon 24-105 L I

Is that on the lens itself? Or on the camera? I shoot with a Canon one DX two
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Posts: 7,175
Registered: ‎11-13-2012

Re: Lens Trouble Canon 24-105 L I

In the lens.
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Posts: 7,175
Registered: ‎11-13-2012

Re: Lens Trouble Canon 24-105 L I

https://www.dpreview.com/forums/thread/3917573
John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
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Registered: ‎12-07-2012

Re: Lens Trouble Canon 24-105 L I

"I watched a video about how to clean the lens contact, and did that with a soft cloth."

 

This very rarely works or helps.     You need to call Canon 1 (800) 652-2666

EB
EOS 1DX and 1D Mk IV and several lenses!
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