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New Contributor
Posts: 1
Registered: ‎11-23-2018

How many of you needed warranty work on body/lens?

So, I just picked up a 6d ii. I’m not a professional photographer, but want to get into photography as a hobby.

My question is really regarding the reliability of canon bodies and lenses.

How often do they fail? Are people regularly having to send equipment in for warranty work? As the mfg warranty is only a year - I’m guessing not too many products have to be sent in during this time... or am I wrong?

The real reason I ask is because I’ve picked up my body from a legit US online retailer. Not too concerned there.

But... I’m taking a gamble with a 24-70 f2.8 lens that I purchased from an online shop out of Hong Kong. (Surprisingly, I ordered the camera and the lens the same day, wed the 21st, and the lens just arrived this morning).

I saved enough money on the lens to make me happy with my purchase, but as someone that probably won’t be using this stuff every day... is there really a concern that I won’t be able to use the warranty? Are lenses failing that often that this is a legit concern for grey market products?

 

Honored Contributor
Posts: 7,188
Registered: ‎08-13-2015

Re: How many of you needed warranty work on body/lens?

Canon US Support tends to be very good.  The gear tends to be reliable.  Of course, there are the outliers and exceptions.

 

If you purchased your lens from a online retailer in Hong Kong, then you may or may not have a warranty through Canon US Support. I would check with them directly.

 

 

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"I don't rent software. I use Photoshop CS6, ACR 9.8 and Lightroom 6.8 ."
VIP
Posts: 10,214
Registered: ‎12-07-2012

Re: How many of you needed warranty work on body/lens?

" I purchased from an online shop out of Hong Kong. "

 

It should still have a Canon warranty. Just not a Canon USA warranty.  It will depend on where you have to send it for warranty work. I don't even know or remember how many cameras I have bought over the years and my career. Has to be a couple dozen or more. I have six currently. I have had to have some warranty work but very little.  In fact I have had very little repairs at all. That weren't my fault, like a drop or other misuse, that is.

 

If you live in the USA, no matter how much travel you do, it is a mistake to not buy from a USA authorized dealer, IMHO, of course. Perhaps you saved some money, perhaps not. There is more than just the warranty period.

EOS 1DX and 1D Mk IV, along with, a lot of other stuff.
Reputable Contributor
Posts: 537
Registered: ‎11-19-2017

Re: How many of you needed warranty work on body/lens?

Chance of you needing service is very low.Canon tends to err on the side of the customer (in most cases).  If you do need service on a 'grey market" item and its denied, you'll have to ask yourself was the savings really worth it.

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.01)
~Sigma 150-600 C + TC1401 1.4x (f/w 1.03) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro nVidia GPU 1803
Respected Contributor
Posts: 1,048
Registered: ‎02-06-2013

Re: How many of you needed warranty work on body/lens?

[ Edited ]

I know one data point is kind of meaningless statistically but for what it's worth...for the years I've owned Canon cameras and lenses (about 30 years)  I've had zero failure in both cameras and lenses.  I retire my cameras which are to this day fully functional.  My old film AE-1 Program camera is still fully functional - I use it in photography classes to show how the viewfinder, mirrors and especially the shutter work (without fear of dirtying the sensor Smiley Happy).

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