Canon Community Canon Community
 


Reply
Highlighted
Frequent Contributor
Posts: 31
Registered: ‎07-04-2018

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

If I was the only one having this problem. Why is eBay and Amazon have a plethora of Canon flex cable ribbons for sale
Highlighted
Honored Contributor
Posts: 5,558
Registered: ‎06-25-2014

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again


@PongPongPhotos wrote:

HI all 

the same issue with this lens , can only shoot @ 2.8

Err01 Communications betweeen the camera and the lens on other aperture

i have buy this lens on Aug 2019


So if you bought it from an authorized Canon dealer, it's still under warranty, right? So what's the problem?

Bob
Philadelphia, Pennsylvania USA
Highlighted
VIP
Posts: 13,343
Registered: ‎12-07-2012

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

[ Edited ]

"i have buy this lens on Aug 2019"

 

Call Canon today.  You need to contact the Canon distributer in your are if you area if not in the USA.

EB
EOS 1DX and 1D Mk IV and several lenses!
Highlighted
VIP
Posts: 13,343
Registered: ‎12-07-2012

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

"Why is eBay and Amazon have a plethora of Canon flex cable ribbons for sale"

 

Hardly proof of anything except Canon parts for sale.

EB
EOS 1DX and 1D Mk IV and several lenses!
Highlighted
New Contributor
Posts: 3
Registered: ‎06-22-2020

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

I've been using the 24-70mm lens for years now and I constantly get Err01 and am constantly having to replace the ribbon inside. The lens I currently have is probably on its 5th ribbon? There is definitely something wrong with these lenses. So much so that I will likely not buy another one and move over to prime lenses. There is nothing worse than going to a photo shoot and having that error pop up. I don't care what anyone says, these lenses are faulty.

Highlighted
Honored Contributor
Posts: 5,558
Registered: ‎06-25-2014

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again


@MichaelMorgan wrote:

I've been using the 24-70mm lens for years now and I constantly get Err01 and am constantly having to replace the ribbon inside. The lens I currently have is probably on its 5th ribbon? There is definitely something wrong with these lenses. So much so that I will likely not buy another one and move over to prime lenses. There is nothing worse than going to a photo shoot and having that error pop up. I don't care what anyone says, these lenses are faulty.


"On its fifth ribbon"?? Really? Your reported experience is highly improbable, to say the least. Are you installing those cables, or is Canon? If the former, I strongly suggest you let Canon do it next time.

Bob
Philadelphia, Pennsylvania USA
Highlighted
Frequent Contributor
Posts: 31
Registered: ‎07-04-2018

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

It's happned at least 5 times to me now on 2 of these lenses. Yes... I have 2 of them. I've stopped counting and I've stopped using Canon to replace them as its way cheaper to use a local repair shop. I've had good service and bad service from Canon. So I'm not a fan of their quality control. Nore a fan of being charged hundres of dollars to tighten a loose hot shoe when I found out what was required. BTW if that every happens to you here is the 1 minute fix! (  Canon 5D Mark III Loose Hot Shoe Fix  )

I'm not sure why you would say it's hightly Improbable. It's happening. Let's not fight and argue about this. It's happening and it's highly improbable that it's user fault. 

At least you arn't left dead in the water when it breaks. Can still shoot wide open at F2.8. kinda like going into a fight with one arm tighed behind your back. That being said... we are professionals!

I love the lens as it's my work horse. I just wish a customer service rep from Canon would step up and offer to try and make things right. 

ps: If it wasn't a problem... why is the flex cable a popular selling item on Amazon and Ebay? 

Highlighted
New Contributor
Posts: 3
Registered: ‎06-22-2020

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

You may think its improbable but its true - you want me to attach the receipts? And no, I do not install the ribbon myself. U serious?

Highlighted
New Contributor
Posts: 3
Registered: ‎06-22-2020

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

I dont understand the push back with people in this forum regarding this topic. It's happening. 24-70mm is a very handy focal range and these lenses ( when they work ) have great optics. However, the err01 is too often and too expenses to fix. 

 

People here can believe it or not but I tell you one thing - my faith in Canon over the last few years is starting to fade a little. Nothing worse than driving 4 hours to a job, pulling out your camera and... f$%!.

Highlighted
New Contributor
Posts: 3
Registered: ‎10-28-2019

Re: Canon 24-70mm f2.8 ii flex cable ribbon problem again

Yes, it seems that in this forum instead of helping Canon users with problems, the "top contributors" try to deny the fact of the problems we have. What do they think? That we are making up the problems?????
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement