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Posts: 1
Registered: ‎08-22-2018

35mm 1.4 Lens focus issue

Hi everyone,

So the focus ring on my 35mm 1.4 lens works, but it doesn't go all the way to one of the sides. It goes to the end on the left, but when turning it to the right, it stops just after 0.5m and it won't go all the way to "infinity". It doesn't even show the infinity symbol in the clear window before it stops. Check the video to see what I mean.

 

www.youtube.com/watch?v=1T2qQHev8TU

 

Is there a simple fix? Can I take it partially apart and fix it?

Product Expert
Product Expert
Posts: 871
Registered: ‎10-17-2012

Re: 35mm 1.4 Lens focus issue

Hello canongiraffe, 

We understand the EF 35mm f/1.4 USM doesn't seem to go to infinity.  We recommend sending the unit for evaluation at your earliest convenience.  You may fill out an online repair request form at the following link to setup your repair using our online service.

https://www.usa.canon.com/internet/portal/us/home/support/service-repair

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
VIP
Posts: 11,216
Registered: ‎12-07-2012

Re: 35mm 1.4 Lens focus issue

"Is there a simple fix?"     No.

 

 

"Can I take it partially apart and fix it?"           No.

 

 

""Is there a simple fix?"       Actually, yes, there is, send it to Canon!

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