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New Contributor
Posts: 1
Registered: ‎03-04-2013

Wrong Cartridge error on my Multipass MP730

I have an error WRONG CARTRIDGE  what can I do I have purchased new ink and printed for the last 2 week and now I have the same message ? 

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Wrong Cartridge error on my Multipass MP730

Hi SnuggleBunnyMN,


Since the ink tanks have already been replaced, please remove and reseat the ink tanks and print head in the printer.  If you still receive the same error, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on to try and reset the printer. 


if you still receive the Wrong Cartridge error after resetting the printer, it will require servicing to resolve the issue.  Please click on the Contact Us link below to obtain your servicing options.


This didn't answer your question or issue? Find more help at Contact Us.



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New Contributor
Posts: 1
Registered: ‎09-12-2019

Re: Wrong Cartridge error on my Multipass MP730

[ Edited ]

Probably electrical terminals connecting printer to the print head are dirty. Try to remove all of the cartridges and print head to clean. This is not an Ink Cartridge issue.


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