03-10-2013 10:01 PM
Since the ink tanks have already been replaced, please remove and reseat the ink tanks and print head in the printer. If you still receive the same error, please turn off the printer, unplug the power cord from the back and leave it out for at least 10 minutes, then plug it back in and turn it back on to try and reset the printer.
if you still receive the Wrong Cartridge error after resetting the printer, it will require servicing to resolve the issue. Please click on the Contact Us link below to obtain your servicing options.
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09-12-2019 08:17 AM - last edited on 09-12-2019 09:43 AM by Porcha
Probably electrical terminals connecting printer to the print head are dirty. Try to remove all of the cartridges and print head to clean. This is not an Ink Cartridge issue.