Canon Community Canon Community

New Contributor
Posts: 3
Registered: ‎03-22-2019

Scanner problems

Hello I have a Canon LiDE 120 scanner. Has been working flawlessly since new, but two days ago I started getting a message " A driver supporting quick menu is not installed". So, when I click on the quick menu icon on the desktop, a blank black window opens up, Formerly there used to be icons there I could select. Now nothing. I have tried uninstalling the quick menu and reinstalling it , but even after spending hours on this I am not able to make this work. Does anyone have any suggestions? Any suggestions would be appreciated. 

I am using Windows 7

Thanks for your help.

Product Expert
Posts: 890
Registered: ‎11-19-2018

Re: Scanner problems

Hi 1CanonUSer,


I recommend going into devices and printers and right click on your scanner and select remove device. Once it is removed, please click HERE and download and run the install for the CanoScan LiDE 120 Scanner Driver Ver.1.02.


Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement