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New Contributor
Posts: 2
Registered: ‎09-26-2019

Print Studio Pro mac osx 10.15 Catalina error

macosx 10.15

Canon Pro-1000 printer

Photoshop 2019 CC

 

I upgraded to mac osx 10.15 catalina, and now whenever I open the Print Studio Pro plugin in Photoshop CC 2019 it crashes instantly and says "And error has occured... Print Studio Pro will now close" and my only options is "ok".

 

I tried reinstalling with a fresh copy of the plugin off the canon website and it still won't load. 

 

I wish I could use the standard photoshop print dialog but even selecting my MOAB paper profile the print still turns washed out and ugly.

 

Has anyone solved this?

Product Expert
Posts: 918
Registered: ‎11-19-2018

Re: Print Studio Pro mac osx 10.15 Catalina error

Hi mzamaites,

 

Canon has not released driver for OS 10.15 Catalina and if you installed the Mojave version of the plug in, it may not work correctly. The public release of macOS10.15 Catalina is set for early October and shortly after it is released, Canon should have the drivers and updated software download. Please keep checking on the support page for you printer by clicking HERE after Catalina is released.

 

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Occasional Contributor
Posts: 6
Registered: ‎10-18-2019

Re: Print Studio Pro mac osx 10.15 Catalina error

Is there any idea when Canon will develop PSP for Catalina as I'm not able to print. Frustrating.

Occasional Contributor
Posts: 6
Registered: ‎10-18-2019

Re: Print Studio Pro mac osx 10.15 Catalina error

Okay I think I've solved it on my iMac for Lightroom at least. I have a MacBook Pro that I never upgraded to Catalina so looked into the Finder to see why I kept getting this error. 

/Library/Caches/Canon/PrintStudioPro/PrintStudioPro_LR_TEMP does not exist. 

So I created a folder in the following where PrintStudioPro_LR_TEMP was the new folder. 

 

I am now able to open the PSP plugin albeit for Lightroom only. 

New Contributor
Posts: 1
Registered: ‎10-30-2019

Re: Print Studio Pro mac osx 10.15 Catalina error

Any updates on when this version of the plugin will release?

Occasional Contributor
Posts: 6
Registered: ‎10-18-2019

Re: Print Studio Pro mac osx 10.15 Catalina error

have you any udates on when  new driver for Catalina will be released. Nearly a month now and now noise coming from Canon.

Occasional Contributor
Posts: 6
Registered: ‎10-18-2019

Re: Print Studio Pro mac osx 10.15 Catalina error

Any news??
Highlighted
Product Expert
Posts: 749
Registered: ‎09-30-2013

Re: Print Studio Pro mac osx 10.15 Catalina error

Hi Woodss60.

 

As of this writing, there has been no information as to when the updated version of the Print Studio Pro plugin will be released. Updated software is being added everyday, so I will have to recommend periodically checking the driver download page over the next couple of weeks. On behalf of Canon, I apologize for any inconvenience this has caused.

 

If you have any other questions, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎11-08-2019

Re: Print Studio Pro mac osx 10.15 Catalina error

So at this point we still have no word on an update?  I bought a new mac that came with Catalina pre installed and haven't been able to use Print Studio Pro for a month now.  The first rep I spoke with told me 1-2 weeks(3 weeks ago).  The second rep I spoke with told me "Apple just threw the operating system at them and they were trying to catch up."  Apple updates their OS every year at the same time, within a couple weeks variation.  This was a known issue for some time. For those of us that rely on print studio pro for our professional or student lives this is a ridiclous amount of time to wait for an update. Really just writing here because public complaint seems to be the only thing that ever gets issues like this moving forward.  While refreshign the support page twice a day is fun, a fuctioning version of the plug-in would be nice as well.

New Contributor
Posts: 2
Registered: ‎11-08-2019

Re: Print Studio Pro mac osx 10.15 Catalina error

I'm also having this problem and I am very frustrated. I buy $100+ in Canon ink and fine art paper every month and I thought I could rely on this plug-in.

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