General Printer Discussion

[bill18900]

There is no version of Navigator that works with Mojave. It is possible to operate the scanner with Mac's system preferences/ printer,scanner. But without editing capability. High Sierra versions do not work. Has Canon abandoned Mac users? Should Apple users look for a different brand of AIO printers?

[jaf1948]

bill18900,

Can you explain how you got the scanner to work with Mojave please ? I have gone to Preferences but could find nothing to help.

Thanks

[bill18900]

open "system preference"s, click "printer/scanner" icon, click "scan" button (you should see your scanner listed), click "open scanner." Your scanner should warm up and give you an image with some options for size,color, resolution and location to put the file. There are no editing options. 

[jaf1948]

Wonderful ! The MG5350 was only showing as a printer - I added it again as a Scanner and it worked perfectly.

Many thanks.

[jsteven]

Only shows as a printer-unfortunately there is no option for scanner

[jaf1948]

All I did was click on the '+' at the bottom of the 'left side of Printers and Scanners' display,and added the MG5350 again and the new one then showed two buttons, one for print and one for scan.

Does that help ?

[jsteven]

I also tried that.... the outcome was Canon MP970 printer and now the Canon MP970 series 2 printer

[bill18900]

I know for sure that Navigator 5x app does not work with Mojave. But the High Sierra printer and scanner drivers do work -- I'm using them now. So geting into guessing land.... I'd upload the newest or at least the High Sierra drivers. I'd delete Navigator. Then I'd delete all the installed printers and scanners. Then I'd reboot the Mac and in System Preferences add the printer and scanner as new. I think that has a pretty good chance of working normally for printing and for scanning using sys preferences as folks are describing today.

That said, I'm using an MG5320. I can't speak for other models.

[jsteven]

Thanks for the assistance, however this is the problem..... why should Canon customers have to go through this amount of effort when Canon should simply UPDATE their drivers and not abandon their customers. Personally, I’m done with Canon products.

[lisamew]

Hey guys.  I ran into the same problem with the Mojave OS update.  But I think I found a solution, and got it to finally work.

I downloaded this updated MP Navigator here:

https://support-id.canon-asia.com/contents/ID/EN/0200572715.html

If you install it from the site, it won't work.  It might even freeze the MP Navigator application on your computer, causing you to hard-shutdown to get out of it.

1.)  Uninstall all MP Navigator applications from your Mac.  Delete them.  

2.)  Go to https://support-id.canon-asia.com/contents/ID/EN/0200572715.html and download the updated software, and install.  

Make sure your Mac is purged of all previous versions of MP Navigator before you install the new one.  After the new one is installed, locate it inside your Mac's Applications folder, and it should work.  

I hope that helps!