Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎07-01-2018

Re: MP Navigator EX will not work

i installed windows 10 on new computer. Also installed my Canon MX 890. Everything worked fine.


Today, got around to re-installing the MP navigator, which i've used for years on my windows 7 desktop

Navigator wouldn't open.


SOLUTION:  after trying lots of different things, this worked:


i uninstalled the printer and re-installed using the driver from Canon site. and now everything  is good.

I must have installed the printer with a Windows 10 driver, which made the scanner software not work

New Contributor
Posts: 1
Registered: ‎01-22-2019

Re: MP Navigator EX will not work

This worked for me too, thank you for sharing!  I uninstalled the printer.  I downloaded the Driver that was not for Windows 10. Downloaded the MP Naviagtor EX again and it worked!

New Contributor
Posts: 1
Registered: ‎11-14-2019

Re: MP Navigator EX will not work

Most of you will probably not be able to make MP Navigator EX ever work, without some nearly impossible technical girations, as above.  But you can make your Canon scanner work without it, fairly easily.  Forget MP Navigator EX.  I use an older version of Adobe Photoshop, in the CS5 suite.  With only the standard pre-Windows 10 Canon driver for my CanoScan 8800F installed, and with the scanner turned on and connected to a USB port on my computer,:


1. Under the File tab, click on Import .

2, In the drop down window, click on the WIA support... choice.

3. Another window comes up showing your active scanner as the acquisition device, and you can click on a Scan   button.  Do so.

4. The image loads in the Photoshop work space and it can be modified/cropped/edited/saved/exported in the usual way.


All of this is with no thanks to those great folks, toiling away tirelessly, trying so hard to make their hardware and software obsolete, iincompatible, and impossible for us to rapidly as possible.  We are forced to waste and throw away thousands of tons of fine, fully functional hardware and software every year, unnecesssarily in many cases.  I'm a resister. 


Yes, the original pre-Windoews 10 driver for the scanner works fine within Windows 10, without trying to figure ojut how to set it up in "compatible" mode or anything else.

New Contributor
Posts: 1
Registered: ‎02-12-2021

Re: MP Navigator EX will not work

WIndows 10.  Canon Pixma MG5220  Was able to connect printer/scanner to wifi prior, but having trouble connecting to computer. 


Husband (IT guy) helped me with this.   He added the printer by clicking windows button lower left corner, settings, devices, add printer (even though I'd downloaded the driver from the driver page and the printer was listed, he selected add printer or scanner.) For some reason the printer is named Canon MG5200 series WS.  Add that printer.  Then go to the website to download the driver.  However, at this point, you want to click on the tab labeled "Software."  Scroll to the bottom and select MP Navigator EX Ver. 4.03 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP).  Download and install this.  Choose to have a desktop shortcut to make it easier to find on your computer.  Once installed, double click on the shortcut.  You should now be able to scan from this program/app.   If your doc is more than one page, when prompted, change your page in the scanner, then click scan.  Be sure to select all the images you've scanned and click "Save to PDF."   

Hoping this helps someone else.  

New Contributor
Posts: 2
Registered: ‎07-05-2017

Re: MP Navigator EX will not work

[ Edited ]

I am having the same problem, Navigator won't start.

I have latest drivers and software. Windows 10, Canoscan 9000F MarkII


powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement