01-12-2018 05:55 PM
I am trying to operate my new Canon scanner LiDE 220 with my mac. I am having difficulties getting the buttons on the scanner to work. Has anybody else had this issue?
I have reinstalled the software and reset the settings, but still not working. Advice?
01-12-2018 06:07 PM
To have a better understanding of your issue, please let everyone know the version of Mac you are using (ex. 10.10, 10.11, etc).
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
01-18-2018 11:56 PM
Same problem, although I've had this scanner for over a year, and the buttons *used* to work. Even so, it was a bit twitchy and now and then they would just stop. Sometimes I could get them to work if I rebooted, but that hasn't worked for a while now. Back to clicking with the mouse :-(
I'm running Mac High Sierra 10.13.2
05-03-2018 10:18 AM
Are you able to scan from the IJ Scan Utility program directly on your computer? If any errors occur, what exact errors appear?
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05-07-2018 01:46 PM
What operating system are you using, Windows or Mac OS X? What version are you using?
09-11-2018 03:01 AM
Windows 10 Home, Version 1803, OS Build17134.228, installed 5/26/2018
Just bought the LiDE 220,
Canon ScanUtil works to scan PDF and images
Used its settings to set the preference for the buttons.
No buttons work. No error messages, no pop-ups in Windows, nothing.