02-19-2020 01:39 AM
02-19-2020 04:42 AM
thx,so we know that some windows or redist update breaks touchdr.exe, doing a clean install however is not an option for me, it takes days to configure all the other software, so why not fix the issue with touchdr.exe?
I might seem annoyed, but I have several canon scanners that has become unusable due to this issue, and I believe it is time for canon to provide a workable solution?
best regards Thue.
02-19-2020 03:57 PM
Well, I bought an extra new SSD, to try if a clean install works, and identify the issue.
I also kept the old SSD with the otherwise working setup.
I still did not finish completely migrating the old system to the new SSD.
This whole thing sucks, I would not buy a Canon scanner ever again, for sure.
04-06-2020 01:57 AM
during the past weeks, I was in close touch to Canon Switzerland. They did a very nice job and looked seriously to find the error.
The last step would have been, reproducing the failure while a log-software is running. However, to reset all log files in my ->Temp-Folder I decided to delete ALL my temporary data on my Computer. I used the Windows10 settings app for that (System->Storage->TemporaryFiles). All of a sudden, the scanner worked afterwards nicely with the CaputureOneTouch. It still doesn't work with the Windows10 scanner app, but that doesn't bother me.
Please try that out and provide feedback, we came among several other issues, which could have an impact as well.
06-20-2020 03:49 AM - edited 06-20-2020 03:50 AM
I cleaned the Temp files as you described (Windows 10, latest download of CaptureOneTouch).
Unfortunately, with the Canon DR-C225W, the same errors appear for using CaptureOneTouch.