Canon Community Canon Community
 


Reply
Highlighted
Occasional Contributor
Posts: 10
Registered: ‎11-23-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

run it in compatibility mode for an earlier version of windows

install it as admin in compatibility for xp or 7

Highlighted
Occasional Contributor
Posts: 6
Registered: ‎11-02-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Thanks for the idea, but did not work for me. I installed the driver and the capture one touch 4 pro software in windows 8 compatibility mode and open them as admin and in windows 8 compatibility mode as well. But the same error happens on my windows 10 1909 computer. 

Can anyone share this behaviour? If it works for someone, please provide a short instruction!

 

 

Highlighted
Occasional Contributor
Posts: 6
Registered: ‎11-02-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

I did a fresh reinstall of windows 10 1909 and installed the driver and capture one touch pro v4 properly, but I got the same error runtime error as before.
Is anybody out there who can help? Thanks in advance!
Highlighted
Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

I did the same, fresh install of Windows 10, and installed One touch immediately.

This time it worked for me.

Imade several restore points, and check which apps install the same redistributable library, to see which one is breaking it.
Highlighted
Product Expert
Posts: 4
Registered: ‎11-14-2018

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

[ Edited ]

Hi CanonUser12345,

I understand that you are getting a Runtime error from Microsoft Visual C++ regarding Program C:\Program Files (x86)\Canon Electronics\DRC225\TouchDR.exe and the message says there was an abnormal program termination.

You mention that you have uninstalled and reinstalled the software for the scanner. You also tried installing it in Windows 8 compatibility mode as the computer administrator. If you have not done so, please try downloading and running the Restoration Tool for Windows Registry from the following website:

https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/document-scanner/imagefor...

Instructions for using this tool can be found on the following website:

https://support.usa.canon.com/kb/index?page=content&id=ART141608

This tool has to be run after the driver and CaptureOnTouch program is installed.

Next, please do the following:

  1. Disconnect the scanner or turn it off.

  2. Restart your computer.

  3. Reconnect the scanner or turn it back on.

If the problem persists (or if you already tried running the restoration tool), I recommend calling us at 1-800-828-4040, Monday - Friday 8:00 A.M. - 8:00 P.M. ET (excluding holidays).

You can also check if your computer’s .NET Framework is up to date. If you need help with that, you can contact Microsoft support or the support team for your computer’s manufacturer.

I hope this information is helpful to you.

Highlighted
New Contributor
Posts: 4
Registered: ‎09-11-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

I am still having this problem on Win 10. Any solution?

Highlighted
Occasional Contributor
Posts: 6
Registered: ‎11-02-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

I set up another pc (Surface 3) with Windows 1903 and installed the canon driver and one touch software. No other software was installed. And I followes the instructions by @JayC1. But I got the same error as a mentioned before.

 

I also did run the Restoration Tool for the windows registry, which did indeed found some inconcistencies, but the error persists.

Additionally i checked the .NET framework and installed several c++ restributable libary. But nothing helped so far.

 

I plan to contact the canon support as soon I have time during working hours. I'm gonna keep you up to date.

 

@olee22 could you please provide further information about your fix? Which software did break which restributable library?

Thank you very much!

Highlighted
Product Expert
Posts: 1,089
Registered: ‎11-19-2018

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Dear tjntjn,

 

It is recommended that you call our call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

 

We look forward to hearing from you.

Highlighted
New Contributor
Posts: 4
Registered: ‎09-11-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

[ Edited ]

Canon US support forwarded me to Canons support in Denmark. Canon support in Denmark refused my case

Highlighted
New Contributor
Posts: 3
Registered: ‎12-08-2018

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Did as you suggested , one item corrected in the registry, unfurtunately no change in the situation, I do not dare buy cannon scanners anymore, since this issue is persistent over multiple machines and over time, and I have no idea of how to solve it.
I appreciate the help you suggested, but it did not fix the problem.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement