11-24-2019 03:27 AM
Thanks for the idea, but did not work for me. I installed the driver and the capture one touch 4 pro software in windows 8 compatibility mode and open them as admin and in windows 8 compatibility mode as well. But the same error happens on my windows 10 1909 computer.
Can anyone share this behaviour? If it works for someone, please provide a short instruction!
02-04-2020 05:29 PM
02-04-2020 08:06 PM
02-06-2020 03:25 PM - last edited on 02-14-2020 03:36 PM by Danny
I understand that you are getting a Runtime error from Microsoft Visual C++ regarding Program C:\Program Files (x86)\Canon Electronics\DRC225\TouchDR.exe and the message says there was an abnormal program termination.
You mention that you have uninstalled and reinstalled the software for the scanner. You also tried installing it in Windows 8 compatibility mode as the computer administrator. If you have not done so, please try downloading and running the Restoration Tool for Windows Registry from the following website:
Instructions for using this tool can be found on the following website:
This tool has to be run after the driver and CaptureOnTouch program is installed.
Next, please do the following:
Disconnect the scanner or turn it off.
Restart your computer.
Reconnect the scanner or turn it back on.
If the problem persists (or if you already tried running the restoration tool), I recommend calling us at 1-800-828-4040, Monday - Friday 8:00 A.M. - 8:00 P.M. ET (excluding holidays).
You can also check if your computer’s .NET Framework is up to date. If you need help with that, you can contact Microsoft support or the support team for your computer’s manufacturer.
I hope this information is helpful to you.
02-16-2020 01:08 PM
I set up another pc (Surface 3) with Windows 1903 and installed the canon driver and one touch software. No other software was installed. And I followes the instructions by @JayC1. But I got the same error as a mentioned before.
I also did run the Restoration Tool for the windows registry, which did indeed found some inconcistencies, but the error persists.
Additionally i checked the .NET framework and installed several c++ restributable libary. But nothing helped so far.
I plan to contact the canon support as soon I have time during working hours. I'm gonna keep you up to date.
@olee22 could you please provide further information about your fix? Which software did break which restributable library?
Thank you very much!
02-17-2020 12:13 PM
It is recommended that you call our call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
We look forward to hearing from you.
02-17-2020 01:38 PM - edited 02-17-2020 01:39 PM
Canon US support forwarded me to Canons support in Denmark. Canon support in Denmark refused my case
02-18-2020 07:06 AM
Did as you suggested , one item corrected in the registry, unfurtunately no change in the situation, I do not dare buy cannon scanners anymore, since this issue is persistent over multiple machines and over time, and I have no idea of how to solve it.
I appreciate the help you suggested, but it did not fix the problem.