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Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

I don't know what redistributable break it. I just know how I managed to avoid it.
1. Clean install of Windows (no extra drivers or anything)
2. Create system restore points
3. Install Canon driver
4. Create a restore point before installing anY new software, so I can restore if needed.

My guess is that the Canon driver needs an exact version of the software redistributable. If a newer or older is installed, it breaks the compatibility. So downloading the latest from the MS website actually doesn't help, or at least it didn't help when it was already broken, and I didn't try afterwards. Maybe I will, if I have energy.

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New Contributor
Posts: 3
Registered: ‎12-08-2018

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

thx,so we know that some windows or redist update breaks touchdr.exe, doing a clean install however is not an option for me, it takes days to configure all the other software, so why not fix the issue with touchdr.exe?
I might seem annoyed, but I have several canon scanners that has become unusable due to this issue, and I believe it is time for canon to provide a workable solution?
best regards Thue.

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Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Well, I bought an extra new SSD, to try if a clean install works, and identify the issue.

I also kept the old SSD with the otherwise working setup.

I still did not finish completely migrating the old system to the new SSD.

This whole thing sucks, I would not buy a Canon scanner ever again, for sure.

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Occasional Contributor
Posts: 5
Registered: ‎11-02-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Hi everybody,

 

during the past weeks, I was in close touch to Canon Switzerland. They did a very nice job and looked seriously to find the error.

The last step would have been, reproducing the failure while a log-software is running. However, to reset all log files in my ->Temp-Folder I decided to delete ALL my temporary data on my Computer. I used the Windows10 settings app for that (System->Storage->TemporaryFiles). All of a sudden, the scanner worked afterwards nicely with the CaputureOneTouch. It still doesn't work with the Windows10 scanner app, but that doesn't bother me.

 

Please try that out and provide feedback, we came among several other issues, which could have an impact as well.

Highlighted
Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

[ Edited ]

I cleaned the Temp files as you described (Windows 10, latest download of CaptureOneTouch).

Unfortunately, with the Canon DR-C225W, the same errors appear for using CaptureOneTouch.

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