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Moderator
Posts: 637
Registered: ‎06-05-2013

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Hi Nstubi,


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Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

I have downloaded the utility, and run it, but unfortunately, this utility did not solve the problem. It seems the problem somewhere else. I still get this error message poping up, when I start the utlity CaputureOneTouch: Error: "Microsoft Visual C++ runtime library error - Program C:\Program Files\Canon Electronics\CaptureOneTouch\TouchDR.exe abnormal program termination"
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Occasional Contributor
Posts: 5
Registered: ‎04-10-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

same here

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New Contributor
Posts: 4
Registered: ‎09-11-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Any solution for this problem. I have same problem on Win10

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Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Windows 10, Canon imageFORMULA DR-C225 scanner, same issue.

 

I get this error message

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files (x86)\Canon Electronics\DRC225\TouchDR.exe

abnormal program termination"

 

I tried installing, reinstalling, do the reinstall with the runtime libraries, no luck, always this error message.

 

2019-09-11 21_36_52-Microsoft Visual C++ Runtime Library.png

 

 

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New Contributor
Posts: 4
Registered: ‎09-11-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Yes. Exact same issue. Strangly it was working fine on my old Win10 PC

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Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Yes, same problem, on my old Sony Vaio S13 which I bought back in 2013, it worked. On this new Dell Precision 7530, it doesn't. It is really annoying. Everything else works, except this software for the scanner.

 

Did you find any good third party software application to use?

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Occasional Contributor
Posts: 5
Registered: ‎11-02-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

[ Edited ]

Same error here with Windows10 x64 and the DR.C225W. It's almost catastrophic to pay almost 400 bugs for a scanner and then it becomes completely useless due to a software update. I'm not even able to download old versions of the capture one touch software, which may still works.

Please commit that you can reproduce this failure and you are working on a solution.

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Occasional Contributor
Posts: 10
Registered: ‎01-13-2019

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

The only thing I can try is to make a fresh install of Win10, and see when it breaks. I guess it some compatibility issue with another software. Although everything else is working properly.
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New Contributor
Posts: 2
Registered: ‎05-17-2015

Re: ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

Hello, 3 of my friends and I have each downloaded and reinstalled everything (Win 8 &10) over a dozen times to no avail... ... It's a neat beautiful machine, hopefully, experts from the forum would find a way to keep it from the landfill.
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