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Occasional Contributor
Posts: 7
Registered: ‎04-08-2015

Error code 2,155,33 for Canoscan9000F Anybody know how to clear it or resolve the issue?

Two year old Canoscan 9000F  Went to put it to this machine (Windows 7) and after updating the latest driver and scanner driver, when I go to turn it on I get that error code staing I need to unplug the USB and replug it in. Nothing is happening other than the error message.

Ok, thanks

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Error code 2,155,33 for Canoscan9000F Anybody know how to clear it or resolve the issue?

Hi williammcewen,

 

If you have any antivirus or firewall programs on your computer, please temporarily disable them, then attempt to scan again. Sometimes these programs can block the scanning process.  Should you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.

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New Contributor
Posts: 2
Registered: ‎03-24-2019

Re: Error code 2,155,33 for Canoscan9000F Anybody know how to clear it or resolve the issue?

Okay, here I am a few years after the initial posts concerning folks having issues with their LiDE 300 scanner.  I am haviing identical problems with nothing that is given here being able to resolve it.  I also had a LiDE 35 unit that was unusable once I moved to Win7 years back.  I liked the unit's operation but could not use it once I moved to Win7 due to driver issues.  Now I have issues with my brand new LiDE 300.  This is unacceptable for a product like this to be plagued with chronic issues with no resolution.  I am packing up this unit and returning it for a refund.  Unacceptable product performance.

New Contributor
Posts: 2
Registered: ‎08-02-2019

Re: Error code 2,155,33 for Canoscan9000F Anybody know how to clear it or resolve the issue?

I have same problem.... unbelivable bad product. Last time I'll bought a cannon scanner for sure!

Product Expert
Posts: 2,230
Registered: ‎07-28-2014

Re: Error code 2,155,33 for Canoscan9000F Anybody know how to clear it or resolve the issue?

Hi Holgwin,

 

What model CanoScan do you own?

 

What version of Windows is installed on your computer?

 

Is the USB cable connected directly from the scanner to your computer?  Or is it connected to a USB hub or docking station?

 

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎08-02-2019

Re: Error code 2,155,33 for Canoscan9000F Anybody know how to clear it or resolve the issue?

I bought a Lide 300. My PC is running Win10 and I connect directly to the USB port. I tried both of my laptop's, same problem. I disabled sophos fw/virus protection, no change.
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New Contributor
Posts: 2
Registered: ‎03-24-2019

Re: Error code 2,155,33 for Canoscan9000F Anybody know how to clear it or resolve the issue?

FYI, I returned the scanner and, due to lack of other choices, bought the next higher model. LiDE 400.  That unit performs well on my Win 7 system regardless of anti-virus status.  Obviously the LiDE 300 has issues.

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