05-23-2020 11:23 AM
hello i have canoscan lide 400 on windows 7 64 bit i have insatlled all the driver and the ij scan utility but im unable to scan from the ij utility software..it doesnt do anything ..also im unable to press any buttons on the scanner all i see is a loading glass briefly on the computer and nothing happnes
06-02-2020 03:01 PM
Is the computer a laptop? The LiDE 400 requries power from the computer to which it is connected, along the USB cord. When a laptop is running off of battery power, the power along the USB cord will be reduced or limited, and the signal strength will be lower. To correct this type of problem, ensure the laptop's power adapter is plugged in and the laptop is charging.
If the problem occurs even when plugged in, or if the computer is a desktop computer, ensure the USB port in use is a USB 1 or 2 port. Some USB 3 ports experience issues with backwards compatibility. Also, double-check that the computer's security software and firewall are not blocking communications between the scanner and the computer.
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06-03-2020 01:22 AM