12-04-2018 09:32 AM
12-05-2018 12:03 PM
So we can assist you, we will need to gather some more information. Please write back with answers to the following questions:
We look forward to your reply.
12-06-2018 04:31 AM
12-13-2018 10:31 AM - edited 12-13-2018 10:31 AM
The may be a firewall or security setting on the Windows 10 computer that is not allowing the files to install. I would recommend contacting Microsoft and let them know that your Windows 8.1 had no issues install the scanner driver. They will be able to troubleshoot your Windows 10 computer.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.