04-08-2015 05:05 AM
My scanner, which has worked perfectly fine up until now, now comes up with the error Code 5,202,54 'Internal error occurred, scanner driver will now close'. I am running a windows 8 system. I have uninstalled and reinstalled the driver/MP Navigator a number of times but the error continues to appear. Does anyone have any tips?
11-30-2015 08:11 AM
01-29-2017 03:49 PM
What worked for me - and I am AMAZED this worked - is replacing the cable which connects the printer to my laptop with a NEW, SHORTER CABLE (3 FOOT). Someone recommended this on another site and I thought, you've got to be kidding. I'd previously tried every other end-around, e.g. downloading new drivers, turning the computer off and on, etc., and some of these methods succeeded at first, but then, out of nowhere the dreaded "hang" would return. My old, original cable was 5 or 6 foot, and a user noted that power can diminish over a longer connection. Also, my older cable had one of those cylindrical "bulges" in the middle of it (sorry, I don't know the term for this) which would cause the cable to hang in a U-shape unless the entire cable were laid on a flat surface (not possible in my setup); my new, shorter cable has this "bulge" also, but I wonder if the U-shape bend might affect power transmission on a longer wire. Please note, just to drive me crazy, the first time I tried a 3 foot cable there was NO improvement. I then tried another 3 foot cable - one I had lying around - and it DOES work. I can't explain this, unless there are subltle difference between manufacturers? The cable which did not work came from "Amazon Basics," though it works fine when connecting other peripherals, like my external drive. The required cable type is "USB Male to Mini B." I don't know if specifiying "USB 2" or "USB 3" makes a difference; the cable that does not work is labeled "USB 2," the cable that does work is not labeled. I'm running Windows 10 on an Asus laptop made in 2013. I hope this helps!
07-11-2018 02:01 PM
The bulge in the USB cable is a ferrite tube, moulded on with plastic. It is there to suppress Radio Frequency Interference and
allows equipment to pass FCC 15 and EN55022 EMC regulations. I tried your short cable fix, going to a 2' cable and then a 1' cable from my USB hard drive. Neither worked. What did work was changing to a different USB port on my laptop. This scanner has worked fine for 6 years on this laptop under Win 7 and Win 10 - until now. Why the problem now? Who knows?
10-29-2018 12:42 PM
I guess they are all dying in 2018... mine was working fine, I was scanning a few documents and the message appeared when I was between scans, very strange. None of the suggestions have worked, (shorter/different cable, different port, different computer) so I guess it's gone to the great recycling facility in the sky... disappointed as it was a great little scanner!
If someone has another suggestion, please let me know, Thanks!!