Canon Community Canon Community
 


Reply
New Contributor
Posts: 2
Registered: ‎05-17-2019
Accepted Solution

Canon Scanner LIDE 220 Code 2,179,12

I have been using this scanner for some time and its very good.

Today I have suddenly been getting an error messeage that reads:

 

Release locking switch. detach USB cable and reconnect

Scanner will be closed.

Code 2,179,12

 

I have tried all this to no avail.

 

Any suggestions?

Product Expert
Posts: 178
Registered: ‎04-19-2019

Re: Canon Scanner LIDE 220 Code 2,179,12

Hi VicQuayle,

 

To troubleshoot this issue, I recommend disconnecting the scanner from your computer and uninstalling the scanner driver. After the drivers are uninstalled, restart the computer.

 

Once the computer is fully restarted, install the driver from the Canon website. Click HERE to access the Canon website. After the driver is installed, restart the computer again, and reconnect the USB cable.

 

Perform a test scan.

New Contributor
Posts: 2
Registered: ‎05-17-2019

Re: Canon Scanner LIDE 220 Code 2,179,12

Thank you - it works again.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement