04-29-2019 01:09 PM
We cannot guarantee how the scanner will function with third-party programs, but if the scanner is not found within CaptureOnTouch, please download and run the Restoration Tool for Windows Registry. To download and run this tool, please follow the instructions at the link below:
If you still continue to experience an error, we will have to recommend that you call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). While we understand the forum may be the preferred method of communication, the next troubleshooting steps will need to be provided by phone, with a technician assisting you through them.
02-18-2020 10:58 AM
This fix still does not work. Can someone post the cause. We have a Win 7 pro system that all of a sudden changed to being a drive instead of a scanner. This is starting to look like a bug in the scanner communication with win 7 and 10. Pretty frustrating that this has gone on for so long and still no answer from canon.