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New Contributor
Posts: 2
Registered: ‎03-06-2019

Re: Canon P-215 II scanner issue on Windows 10

Support folks,

 

We have given you adequate information to triage this issue.  We have been waiting months to years for an answer to this.

Occasional Contributor
Posts: 5
Registered: ‎04-10-2019

Re: Canon P-215 II scanner issue on Windows 10

Hello,

 

Some credit to ckblack007 for his last post.

 

We are waiting for an answer.

 

Best Regards,

Nicolas

Product Expert
Posts: 749
Registered: ‎09-30-2013

Re: Canon P-215 II scanner issue on Windows 10

We cannot guarantee how the scanner will function with third-party programs, but if the scanner is not found within CaptureOnTouch, please download and run the Restoration Tool for Windows Registry. To download and run this tool, please follow the instructions at the link below:

 

Scanner is Not Recognized Properly in Windows or the imageFORMULA Utility

 

If you still continue to experience an error, we will have to recommend that you call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). While we understand the forum may be the preferred method of communication, the next troubleshooting steps will need to be provided by phone, with a technician assisting you through them.

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New Contributor
Posts: 1
Registered: ‎07-30-2019

Re: Canon P-215 II scanner issue on Windows 10

I get this same error using the wireless connection on the DR-C225 WII. "Can't locate device; check cable and power (-4536)"

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