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New Contributor
Posts: 3
Registered: ‎02-10-2021

Canon LiDE 300 not working properly

I have a HP Elitebook Windows 10 64-bit system. Installation of the LiDE 300 went perfect.

The buttons work and I get no errors, but the scan is sometimes perfect and sometimes it is almost black.

Installed it on a brandnew Lenovo laptop (with updated Windows 10 64-bit) and had the same bad result.

Of course the latest driver Ver. 1.01 (01/13/21) was installed.

Removed everything, installed it again, same result.

Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: Canon LiDE 300 not working properly

Hi Lucas27,

 

Please toggle the lock switch back and forth a few times, leaving it in the unlocked position.

 

Please make sure that the USB cable is directly connected to your computer and not to a USB hub.  Please try using a different USB port on your computer as well.

 

Also, please only use the USB cable that was included with your scanner.  If you are not using that cable, please make sure that the cable you are using is less than 6 feet in length.

 

If you continue to have difficulties, please contact our support group using the following link:

https://mycanon.usa.canon.com

 

 

 

 

 

 

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New Contributor
Posts: 3
Registered: ‎02-10-2021

Re: Canon LiDE 300 not working properly

Hello Patrick,

 

Thanks for your reply.

I tried toggling the lock switch and left it in the unlock position.

The scanning LED-bar is moving across the document like it already did before.

The result you can see in this picture:

Not good.jpg

 

I am using the USB cable that was included with the scanner.

I tried 2 or 3 different USB ports on the computer.

Product Expert
Posts: 3,800
Registered: ‎07-28-2014

Re: Canon LiDE 300 not working properly

Hi Lucas27,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎02-10-2021

Re: Canon LiDE 300 not working properly

I slammed the scanner a couple of times on the side where the USB is going in.

Now it works.

I think the flexfoil connections were the problem.

Hopefully it keeps on working........

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