09-19-2015 08:49 AM
The communication errors that have been desscribed can be related to USB issues with the system. First, make sure that the scanner is connected directly to your computer rather than through any USB hubs or extension devices.
Make sure that the cable that was included with the scanner is being used. However, if the error persists, try using a different cable to narrow down the cause of the error.
Next, check to make sure that the USB drivers for your system are up to date.
If the issue persists, check to see if the scanner will operate consistently on a different computer in order to narrow down the cause of the issue.
If you continue to have difficulties, find more help at Contact Us.
09-21-2015 12:27 AM - edited 09-21-2015 09:11 AM
Add me to the list of customers who are fleeing Cannon due to the incompatibility issues with Windows 10. Neither my CanoScan, nor the scanning function on my MX 5 in 1 printer, will function with Windows 10.
I spent more than an hour on the phone with Cannon Customer Service deleting and reloading useless Drivers, disabling all other functions, etc. trying to get my CanoScan to work with a brand new Windows 10 box. No joy. The Cannon tech even admitted that he hadn't been able to get any Cannon scanning device to work with Windows 10, and acted like that was Window's fault.
Of course it's not, it's Cannon refusing to publish drivers that actually work.
Does Cannon think that by forcing it's customers to buy new hardware, that we're going to buy another Cannon? If so, you are sadly mistaken.
I have been a Cannon user for decades, and I just ordered my first Epson on Amazon. Your refusal to support Windows 10 means I will never buy another Cannon product again.
11-09-2015 07:08 AM
People who has scanner hanging, can you please specify which motherboard/chipset do you have? Or if you use external USB controller, which model?
And, if scanner hangs on motherboard's port, does adding USB controller and switching scanner to it resolve problem?
I have lide 120 hangs on ASUS B85M-K
11-13-2015 04:23 AM
hi sergey, i have a Gigabyte B85M-D3H i have tried different ports but the problem remains the same.
i think the key to the fix is that the scanner freezes >> you restart and during the closing down of the computer the scanner starts to react again. so it seems there is a process going on that freezes the comunication.
11-13-2015 04:35 AM
hi michael, no this answer does not help at all. Ofcourse we tried everything from different ports, different cables, start windows in safe mode, update the software etc, this is the things you will try first hand to see if you can solve the problem. I dont think people are turning to forums like this without any reason. You just need to get some work done and you cant. The problem is NOT USER FIXABLE BY CHANGING A CABLE.
i have 2 of this exact same scanners and 1 of them work normal. one PC is freezing with it.
11-14-2015 06:45 AM
Since updating to Windows 10 my LIDE 210 freezes mid-scan if I try and scan above 150dpi. Which ever software I use I get various communication errors, and I have to restart the computer in order for another attempt.
I've tried a different cable, ensured that the scanner and USB drivers were up to date. All to no avail
11-27-2015 11:44 PM - edited 11-27-2015 11:45 PM
I can't believe there is no action on your company's part to address this issue?! There seems to be more than enough customers with MULTIPLE Canon products who are experiencing compatibility issues with Windows 10.
If you're going to create drivers for these products to work with Windows 10, you should support them! I have a Surface Pro 3 and have tried all the typical steps (Reinstalling drivers, software, reboots, OS refreshes, Windows Update, Run as Administrator, Compatibility Mode, different USB ports, different USB cables, etc.).
I would like to keep using my scanner with my new Windows 10 device, but this is getting ridiculous. It can take me up to half an hour to scan ONE PAGE! I need a scanner for my business and do not want to buy another one, given the negative feedback online.
11-30-2015 08:05 AM
Stop waisting your time and energy trying to solve this issue on your own.
Did waist far too much myself too.
Returned my Canon LIDE 210 and acquired an HP ScanetJet 300.
Installation = 10mn
Since then everything works perfect.
Config = Asus Z170 Deluxe + W10 Pro