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New Contributor
Posts: 2
Registered: ‎09-22-2018
Accepted Solution

CanoScan 9000F Mark2 - Dark stripes on every scan

Using a CanoScan 9000F Mark II scanner

 

Using the ScanGear driver software downloaded latest version.

 

I got the scanner today to scan 35mm and 120 film negatives.

 

My problem is that all negatives have faint purple stripes. The negatives are ok. I tried to scan a white sheet of paper and the stripes are visible as well. 

 

I tried different ways of scanning, black and white, color, autoscan even the windows scan utility all with the same result. 

I also cleaned the scanner.

 

Any ideas what causes this? Could this be a calibration problem? I checked the option to calibrate before everyscan. But doesn't help either.


Thanks in advance!

Product Expert
Posts: 2,857
Registered: ‎10-16-2012

Re: CanoScan 9000F Mark2 - Dark stripes on every scan

Hello.

 

Please try the following to see if we can resolve your issue:

 

1.  Turn the scanner off.

2.  Disconnect the USB and power cables from the scanner.

3.  Toggle the lock switch back and forth about a dozen times alternating.

4.  Leave the switch in the unlocked position.

5.  Reconnect the USB and power cables.

6.  Turn the scanner on.

 

Once this has been done, try scanning to test the unit.

 

Please ensure that the unit is connected directly to one of the USB ports on your computer itself.  Do not connect the scanner to any external monitors, keyboards, hubs or other extension devices.

 

If the issue persists, please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎09-22-2018

Re: CanoScan 9000F Mark2 - Dark stripes on every scan

Problem solved! Thank you very much!

New Contributor
Posts: 3
Registered: ‎11-20-2018

Re: CanoScan 9000F Mark2 - Dark stripes on every scan

Not helping me. Can you suggest anything else?

New Contributor
Posts: 3
Registered: ‎11-20-2018

Re: CanoScan 9000F Mark2 - Dark stripes on every scan

Hello?

Product Expert
Posts: 1,924
Registered: ‎07-28-2014

Re: CanoScan 9000F Mark2 - Dark stripes on every scan

Hi Chris3,

 

Please perform a few calibrations. To perform calibrations, please follow these steps:

 

 1.  Click on the Windows Start button, the Canon Utilities folder and then My Image Garden to open the program.

 

 2.  Click Scan in the menu on the left hand side.

 

 3.  Click Driver at the top of the right hand side.

 

 4.  Click on the Advanced Mode tab in the upper right hand corner.

 

 5.  Click on the Preferences button at the bottom.

 

 6.  On the Scanner tab, choose ON next to Execute at every scan.

 

Perform 3 or 4 scans.

 

Does the image quality improve?

 

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 3
Registered: ‎11-20-2018

Re: CanoScan 9000F Mark2 - Dark stripes on every scan

I'm on a Mac (yes, that's also a possibility). Calibrate before every scan is on in the IJ utility, which I'm using. Doesn't make any difference. 

 

Your link is only taking me to a standard page with drivers etc. 

 

This is really p-ing me off; I would like a real answer.

Product Expert
Posts: 301
Registered: ‎11-19-2018

Re: CanoScan 9000F Mark2 - Dark stripes on every scan

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group using the "Contact Us" link below for additional assistance. You will have the option to speak to one of our phone or live chat agents.

Find more help at HERE. This will take you to the driver page but you will have to option to select "Chat" to chat with a live agent or you can dial the phone number on that page to speak with a phone agent.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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