"canon mp navigator ex has stopped working" cannot get this to work - fresh install on windows 8.1

[amartin]

Trying to get LiDE 110 scanner working on my laptop. I keep getting this message once scan is complete "canon mp navigator ex has stopped working" and then a corrupted pdf is saved - fresh install on windows 8.1

I have used most up to date drivers and software and tried these two "fixes" from an internet search on this topic (it seems to be a common problem that hasn't been addressed by Canon) - I'm on the verge of returning the scanner!!

1) Delete this file: C:\Users\<user name>\App Data\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN.

     RESULT - "My Web Sites on MSN" does not exist in that folder on my computer.

2)Remove "sdc330Twain.ds" from windows Twain-32 folder

      RESULT - didn't have any effect

Thank you, in anticipation!

[amartin]

Currently running the scanner on "Advanced scan to pdf" but would like to have access to the canon software with more options

[merrymary247]

Are you running any antivirus/security software on the computer? Do you have any other scanners installed?