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customer service

Disgruntled213
Apprentice

Is anyone else disgusted with the poor customer service of this company? I've had a printer not even 2 months, and it keeps disconnecting from my laptop. I'm being told after hours of technical help, that it's my antivirus. That it's blocking my printer, and that this is a common issue!!! Common to who? Why did it take so long to diagnosis then? I have to get educated on becoming a computer technician in order to get a $90 printer to work? Does anyone know of an email for customer service, preferably corperate? The web sites keep directing you to the same thing, and I'm done talking with these people. Any help?

4 REPLIES 4

SamanthaW
Moderator
Moderator

Our technical support is not available on weekends so it sounds like you may have been in contact with a 3rd party (Canon USA support for PIXMA printers is available Monday to Friday 8AM to 8PM EST, excluding holidays). Please check out your My Canon Account for official Canon USA support options, and to make sure your printer is registered to allow for a smooth call on Monday: canon.us/MyCanonAccount

I haven’t spoken to anyone today, so no 3rd party, straight Canon techs. It’s been two weeks I’ve been trying This $90 printer has about 10 hours of service time, and at least 10-15 un/reinstalls. It’s ridiculous the lack of customer service

If you provide your printer model, Computer OS, and more information about the issue you're having we can request a Product Expert follow up here on the forum. 

Tintype_18
Whiz

FWIW, I had problems with sending reports to a website. I was told to disable my ad blocker for the website.

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