04-28-2016 03:11 PM
I don't know why you let something fall this far.
First of all, take a look at your typical thread: http://community.usa.canon.com/t5/Printer-Multifunction-Support/MX922-scanner-problem-message-set-th...
It's full of "me too" answers. No one gets a single problem resolved.
Why don't you follow the format of Stack Exchange Q&A sites, and upvote answers that are helpful, instead of flipping through 5 pages to find nothing helpful, and no voting system to know if an answer worked for others or not.
This is EXACTLY why people chose other brands. If Apple ever released a printer, they'd kick your butt in customer service and forums, and would dominate the industry.
This is why your wait time is 30 minutes when you call, meanwhile other companies are less than 5 minutes... because you guys resolve 0 problems on your forums and FAQs, which causes a massive backlog in calls. There is no way to troubleshoot on your own, so everyone has to call.
Customer experience... MBA 101.
04-28-2016 03:43 PM
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