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Scanner LiDE 400 - stripes defect

Vity
Apprentice

2 hours ago I unboxed a brand new Canon LIDE 400.

I started to test it, but I see stripes on the left side for every scan. See following pictures:

 

1) ScanGear preview - white paper as background

 

scanner1.png

 

2) Result of the scan, white bright paper as a background + postcard - there are visible stripes over the postcard as well

 

scanner2.jpg

 

Is it repairable, is it a defective piece? Should I ask for a replacement? What's the cause?

 

Thank you.

 

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi Vity,

 

Because your scanner appears to require service, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

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