I placed an expensive order for a new camera, lens, shroud, and filter for an important holiday event. I was unsure what size polarizer I needed for the lens I was purchasing. I linked the correct product code for the lens being RF 28-70mm F2.8 IS STM and asked what size polarizer I needed. I was told 82mm. Then I asked if they could link a lens that would fit into our chat. I was linked, the 82mm screw in filter. So I added that polarizer to the order, placed the order, and paid for expedited shipping to ensure the items arrived in time. The items did arrive on time, but the polarizer does not fit the lens. 82mm is much too large and I believe it looks more like a 67mm polarizer is needed. I have the conversation with the representative screen shotted stating 82mm, and providing the link to the 82mm polarizer that did not fit. So now, after rushing/paying extra to get the equipment in time, I can not use it for the holiday event. This is my first time purchasing Canon equipment, and this has left me in a state of regret. I would like to be sent the correct polarizer free of charge, overnight. I was told, I can't exchange the item, but they would accept a return, they also won't refund my expedited shipping. The customer service phone number was useless. I don't think I should be inconvenienced for the employee's incompetence.
