Danny, I am not sure how the Community handles this type situation but in order to make the community work for me, I need you to tell me what to do. First, I am hearing impaired/deaf. I need to have all replies to my posts come straight to both my community email and community private messenger service. As a legal accommodation, normally most large companies, due to being deaf, will allow me to publicly post a “public email” that anyone on the community can see or use along with a brief message stating that I am deaf. So first, tell me how you usually handle deaf/hearing impaired customers. Would you, as the community leader be willing to respond to private messages such as this one when I need product specific information? I ask this because sometimes the information that I need is urgent because I am trying to run a human rescue nonprofit here and I ask you this also because all companies, large/small, are legally required by federal law to make accommodations for people such as me that are legally classified as disabled per the Social Security Information.
i also want a much easier way, such as a TTY/relay number when I need to reach technical support by phone and/or email. Most of the time my deaf relay operator tells me that tech support hold times are often 20 or minutes and the relay operators cannot hold indefinitely.
For now, would you please tell me what to do in this situation. I purchased a new Pixma T150 last year and for whatever reasons the printer does not go ahead and print when engaged properly. From what I read on your support pages, in this particular case, this appears to be a matter of what the printer “sees” from my internet provider which can in fact conflict and confuse the printer (causing no printing action) and this confusion means apparently that I have to change various IPV4 and 6 settings. From this point forward, your tech support online gets way too complex for me to comprehend what is actually going on here…. So I need your explanation and what do I change within any/all of the printer settings. From what your support says, I should focus first on modifying IPV4/6 settings.
I will leave this with you for now and wait for your private messenger reply via the community here but I would also appreciate it if you would ALSO copy my community board email: [Removed email per Community Guidelines]
I would also like a email to write to in which I could file a formal customer complaint with your executive offices or with a manager that handles business level accounts as mine is. The main reason being is that first of all Canon, I feel, did me really dirty in the sense that they sold me this Pixma TR150, then 2 weeks later discontinued selling/servicing the product and you now only sell the new model, TR160. My point being is that the 160 based on what I need and do should have been what I was sold to begin with, NOT the 150.
Thanks,
Erik Jon Dunwell CEO
Designing People Foundation
If you need to forward this message to a member of Canon Management or another Community Manager/Leader, you have my full permission to do so.
