03-16-2015 06:11 PM
When I press continue in MP Navigator EX, I get a message from Scangear "Searching for scanner". I have updated the twain driver and MP Navigator EX.
Ul James
03-19-2015 01:28 AM
Hi Ul James,
Please try the following to resolve the issue:
1. If you have the scanner plugged into a USB hub or other device that is connected to your computer, please plug it directly into your computer and attempt to scan again.
2. If you have another USB cable that you can use to connect the scanner to your computer, please try to use that and then attempt to scan again.
If you still experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.
09-30-2015 07:29 AM
I am having the same issue and i have tried re-installing the driver as well as scaning software but no luck.
Can some one reply regarding this.
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