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Occasional Contributor
Posts: 5
Registered: ‎09-04-2015

Canon Site - Cannot delete registered products

It used to be that I could delete my registered products that I no longer own. When I look at my products now, I get quite a few that I had deleted and now reappear. I cannot seem to delete anything.

 

Anyone have any insight to this?

Occasional Contributor
Posts: 7
Registered: ‎09-24-2018

Re: Canon Site - Cannot delete registered products

I cannot figure out how to delete "My Products" items either.

Also, I have lenses with Canon CarePAK coverage but the My Products list does not recognize this and tells me to purchase a service plan. I called Canon customer service yesterday and spent an hour on the phone getting transfered from one person to another about this. Never had these problems with Nikon.

Plankowner110
6D, EF 35mm f2 IS USM, EF 85mm f1.8 USM
Moderator
Posts: 1,354
Registered: ‎10-25-2012

Re: Canon Site - Cannot delete registered products

Hello!

 

You will need to contact our team for assistance with modifying your My Canon Account at this time. Our US-based team can be reached at 1-800-OK-CANON (800-652-2666). 

 

@Plankowner110 - When you spoke with Linda yesterday, she escalated your case to our Program Management Team to investigate your CarePak. They're the team who administers the CarePak, and will get to the bottom of that. If they have questions, they'll have someone reach out to you with the contact information that Linda gathered during your interaction. 

Occasional Contributor
Posts: 7
Registered: ‎09-24-2018

Re: Canon Site - Cannot delete registered products

Linda at Canon customer service was very courteous and helpful. The people at Canon are great, but they seem to have limited access to information on their computers.

Plankowner110
6D, EF 35mm f2 IS USM, EF 85mm f1.8 USM
New Contributor
Posts: 1
Registered: ‎06-22-2019

Re: Canon Site - Cannot delete registered products

Sorry for the reply but I don't know how to start a new thread as I am new to the forum.

 

I haven't been able to get my laptop to detect my Rebel T6 as of late. Has anyone else had a comparable issue? I recently cleared up about 5GB of space from my HP netbook, could that have anything to do with it? 

Moderator
Posts: 528
Registered: ‎06-05-2013

Re: Canon Site - Cannot delete registered products

Hi Damien92,

Thank you for your message and for joining the Canon Community Forum! You will need to post your message under the EOS Rebel thread as a new topic.

 

Here's how to post a new message to one of our message boards:

 

1) Select what your product type is from the 6 options at the top of the screen (About the Community, Camera, Printer, Cinema EOS, Camcorder, or General Discussion). 
2) On the next screen you'll choose more specifically what your product is (for example: personal printers, office printers, etc... from the printer list)

3) Finally, on the next screen towards the top left there will be a "New Message" option. 


New Contributor
Posts: 3
Registered: ‎05-26-2015

Re: Canon Site - Cannot delete registered products

[ Edited ]

What is the reason why we need to call instead of removing an item online from our registered products? Seems backwards.

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