Canon 10x30 IS Sticky Body

[lindaagee]

Camera body is disgusting. These binoculars are not cheap and work well except for this problem which makes them unusable. This is a manufacturer's defect and in my opinion, Canon should compensate the customer.

[stakeout]

have had the 10x30is binocs for 15 or more years.. Canon will NOT make good on them.. the 'fee' you mentioned --what Canon wanted to charge me after sending them in-- was MORE than the binocs cost.. shame on Canon

[carlman3]

Yep I learned the fee is over $200 so be prepared.  If you had dropped them or had battery corrosion, or some other issue, I'd say it's worth it since a new pair is $500.  According to the rep I spoke with, they pretty much refurbish to new condition by replacing a bunch of stuff.  They don't just replace the exterior panels.  I didn't get all the details but I was OK with refurbishing these to last another 20 years.  I've had mine since 2004.  

[carlman3]

I spoke too soon.... I got a new quote saying "new prisms" and not much explanation.  The original agreed price was refunded and a new quote was given for $330.  Now we are getting close to buying a new pair.  Canon certainly has some arrogance.  I asked to send them back, sticky but working like they used to... I have doubts about getting them back in good shape and Canon in general.

[Stephen]

Hi there!
The first estimate was based on an initial examination. The cost was based on a "Standard" repair. Once a technician evaluated your binoculars, it was determined additional time and parts were required, thereby making this a "Major Repair," so a re-estimate was generated.
Your estimate reflects the change:

[carlman3]

I would understand if the binoculars weren't in your possession for the first and second quotes.  I'm now really worried about what I get back.  They don't 'need' new prisms or really anything other than a non-sticky exterior.  They are great binoculars and were working when I shipped them.  If the repair is the same cost as a new pair, why not just offer a credit towards a new pair?  It was this thread and your comment that there was a 'fee' that made me think this might work out.  Instead, it's a situation where for the cost of a new pair, you'll make your perfectly working binoculars non-sticky.  And btw, how long will the rubber exterior last on the repair? 90 days, maybe a year?  Then buy a new pair?  Just trying to make sense of this situation while being quite frustrated.

[Tintype_18]

My binoculars are old but have been stored indoors, heat and A/C. Deterioration is an act of life. Same with my fishing alarms. Clean it off, spend $$$ to have it recoated, live with it.

[grtman]

I've found another easy solution>  UV light removes the stickyness.  Put the binoculars under a UV lamp for 24 hours and the sides exposed directly to the light will be'dry' and not sticky,